Relief for flyers: Govt mandates 60% of airline seats to be offered free of charge

Air travellers in India may soon get relief from hidden charges, with the government stepping in to regulate seat selection fees and strengthen passenger rights across airlines.

60% SEATS TO BE FREE FOR SELECTION
In a major move, the Ministry of Civil Aviation has directed airlines to ensure that at least 60% of seats on every flight are available for free selection.

The order, issued via the Directorate General of Civil Aviation (DGCA), aims to make air travel more transparent and reduce additional costs for passengers.

Airlines have often charged extra for preferred seats during booking or web check-in. The new directive seeks to curb such practices and ensure fair access.

PASSENGERS ON SAME BOOKING TO SIT TOGETHER
The ministry has also instructed airlines to seat passengers on the same PNR together, preferably in adjacent seats—offering relief to families and groups who previously had to pay extra for this सुविधा.

CLEAR RULES FOR BAGGAGE, PETS AND SERVICES
The DGCA will issue further guidelines to improve passenger experience. Airlines will need to adopt transparent policies for carrying sports equipment and musical instruments, while complying with safety norms.

They must also clearly outline rules for travelling with pets, an area that has often caused confusion among flyers.

STRICTER FOCUS ON PASSENGER RIGHTS
The government has emphasised stricter enforcement of passenger rights, especially in cases of delays, cancellations, and denied boarding.

Airlines will be required to prominently display these rights on their websites, mobile apps, booking platforms, and airport counters. Information must also be made available in regional languages for wider accessibility.

PUSH FOR TRANSPARENCY IN A GROWING AVIATION MARKET
With India now the world’s third-largest domestic aviation market, handling over five lakh passengers daily, the ministry has reiterated that passenger convenience remains a top priority.

Initiatives such as UDAN Yatri Cafes, offering affordable food, and free Wi-Fi at airports are part of this broader push.

The latest directive is aimed at bringing uniformity in airline practices and easing the burden of additional charges on travellers.